AI & Communications Policy

Effective Date: July 1, 2026

Central Contractor Registration (“CCR,” “we,” “our,” or “us”) is committed to using technology responsibly to improve the customer experience. This policy explains how we use artificial intelligence (“AI”) and electronic communications when interacting with our website visitors, clients, and prospective clients.

Artificial Intelligence

CCR may utilize artificial intelligence technologies to assist with customer service, appointment scheduling, lead qualification, communications, document preparation, administrative tasks, and other business operations.

AI-generated responses are intended to assist users by providing general information and facilitating communication. While we strive for accuracy, AI-generated content may occasionally contain errors or incomplete information and should not be relied upon as legal, financial, or professional advice.

Where appropriate, AI-assisted interactions may be reviewed, supervised, or supplemented by members of our team.

AI Voice Communications

CCR may use AI-powered voice assistants to answer calls, schedule appointments, qualify inquiries, provide general information, or assist with customer support.

When you communicate with one of our AI voice assistants, you are interacting with automated technology acting on behalf of Central Contractor Registration.

AI Chat Communications

Our website may include AI-powered chat features to provide information, answer common questions, and assist visitors.

Please do not submit highly sensitive personal, financial, banking, medical, or confidential information through AI chat unless specifically requested by an authorized representative of CCR.

Email Communications

We may communicate with you by email regarding:

  • Appointment confirmations and reminders

  • Customer support

  • Service updates

  • Account-related communications

  • Requested information

  • Marketing communications, where permitted by law

You may unsubscribe from marketing emails by following the instructions included in those emails.

SMS Communications

If you provide your express consent, CCR may send SMS messages regarding:

  • Appointment confirmations and reminders

  • Customer support

  • Account notifications

  • Service updates

  • Information regarding our government contracting consulting services

  • Promotional and marketing communications

Message frequency varies.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP.

For assistance, reply HELP.

Consent to receive SMS communications is not a condition of purchasing any goods or services.

Telephone Communications

CCR representatives, including AI-assisted systems, may contact you by telephone regarding inquiries you submit, appointments you schedule, requested services, customer support, or other legitimate business purposes.

Certain calls may be monitored or recorded where permitted by applicable law for quality assurance, training, security, and service improvement purposes.

Communications Consent

By voluntarily providing your contact information and submitting a form, scheduling an appointment, or otherwise requesting information from CCR, you authorize us to communicate with you through the methods you have selected or authorized, including email, telephone, and SMS, subject to your communication preferences and applicable law.

You may withdraw your consent for future marketing communications at any time using the unsubscribe methods provided or by contacting us directly.

Third-Party Service Providers

To provide our services, CCR may use trusted third-party technology providers for communications, scheduling, analytics, customer relationship management, AI functionality, and messaging services.

These providers process information only as necessary to deliver the services requested by CCR and are subject to their own privacy and security obligations.

Policy Updates

We may revise this AI & Communications Policy from time to time to reflect changes in our technology, business practices, or legal obligations.

Any updates will be posted on this page with a revised Effective Date.

Contact Information

Central Contractor Registration

Website: https://centralcontractorregistration.com

Email: privacy@centralcontractorregistration.com

If you have questions regarding this AI & Communications Policy, please contact us using the information above.